Terms of Sale
This is about the terms of purchase. What you may do with the software itself is governed by the EULA — a separate document, referred to below.
- Who sells what. Gantora is made by Online Factory Kft. Desktop purchases on this site are processed by Paddle.com Market Ltd, which acts as the merchant and seller of record: your contract of sale is with Paddle, and Paddle’s Buyer Terms apply to the transaction. Your right to use the software is governed by the Gantora Pro EULA.
- The product. Gantora Pro, a perpetual licence for one person. See the EULA for what a licence covers. Mobile versions are sold separately through the App Store and Google Play under their own terms.
- Price and tax. Prices are shown in euro. The tax due is calculated and shown at checkout according to your country; Paddle issues the invoice. Several seats may be bought in one transaction by setting the quantity.
- Delivery. Delivery is digital: we send your licence key to the e-mail address you gave at checkout. If it does not arrive, check your spam folder or write to hello@gantora.net and we will send it again.
- Right of withdrawal. Consumers in the EU normally have 14 days to withdraw from a distance purchase. For digital content delivered immediately, this right ends once delivery has begun with your express consent and acknowledgement — which Paddle asks for at checkout.
- Refunds. Beyond what clause 5 says, we voluntarily offer a 14-day refund on every desktop purchase: if Gantora Pro is not for you, write to hello@gantora.net within 14 days of your purchase and you get your money back. No reason needed. Refunds are carried out by Paddle, to the payment method you used. If something does not work the way we described it, tell us first — we would rather fix it.
- Support. hello@gantora.net. We aim to answer within two business days.
- Complaints. If we cannot settle a dispute directly, consumers may turn to the competent consumer protection authority or a conciliation body in their country of residence.
- Governing law. Hungarian law, without prejudice to the mandatory consumer protection rules of your country of residence.
Company details
| Provider | Online Factory Kft. |
| Registered seat | 2141 Csömör, Mogyoródi út 14/A |
| Company registration number | 13-09-232311 |
| Tax number | 32488038-2-13 |
| EU VAT number | HU32488038 |
| Represented by | Szabó Dániel |
| hello@gantora.net | |
| Hosting provider | Trust-IT Kft., 1203 Budapest, Közműhelytelep u. 28/a · adószám: 13341802-2-43 |
The seller for desktop purchases is Paddle.com Market Ltd; its own details appear at checkout and on the invoice.